Terms of Service

1. Who we are

Pup Litter is operated by Hafeez Baig, trading as Puplitter, at Mohallah Charanda, Tehkal Payan, Peshawar, Khyber Pakhtunkhwa, Pakistan. In these terms, “we” and “us” mean that operator, and “you” means the person or business using the service.

2. Your account

You must provide a valid email address and verify it before you can sign in. You are responsible for keeping your password confidential and for all activity under your account. If you invite team members, you are responsible for what they do with the access you grant them. Tell us promptly if you believe your account has been compromised.

3. Plans, trials and billing

New accounts receive 15 days of full feature access at no cost and without a payment method. When the trial ends, the account moves to the Free plan unless you choose a paid plan.

Professional subscriptions are billed monthly or yearly in advance and renew automatically until cancelled. The Founding Elite Lifetime plan is a one-time purchase and does not renew. Creem (Armitage Labs OÜ) acts as the merchant of record for paid-plan purchases and handles checkout, payment collection, invoices, applicable indirect taxes and refunds. Purchases processed by Creem are also subject to Creem's Buyer Terms.

You may cancel a subscription at any time from the billing page through the Creem customer portal. Cancellation takes effect at the end of the billing period you have already paid for, and no further renewal will be charged. If a payment fails we may suspend access to paid features until it is settled. We will give you at least 30 days notice before increasing the price of a plan you are subscribed to. Refund eligibility is explained in our Refund Policy.

4. Your records remain yours

You keep all rights to the records, pedigrees, photographs, documents and other content you put into the service. You grant us only the permissions we need to host, back up, display and process that content in order to run the service for you. We do not sell your records and we do not use them to train machine learning models.

You can export your data at any time while your account is active. See our Privacy Policy for how long we keep it after closure.

5. Information about the people you deal with

The service lets you store contact details for buyers, waitlist applicants, co-owners and veterinary contacts. That information belongs to them, not to you or to us. You are responsible for having a lawful basis to collect and store it, for telling those people what you do with it, and for honouring any request they make to see or delete it. When we process that information we do so on your instructions, as described in our Privacy Policy.

6. Acceptable use

You agree not to:

• use the service for any unlawful purpose, or in breach of animal welfare law or the rules of a registry or kennel club you are subject to;
• upload malicious files, or attempt to bypass the scanning applied to uploads;
• attempt to access another customer account, or probe, scan or overload our infrastructure;
• resell or white-label the service without our written agreement;
• misrepresent a pedigree, health record, registration or test result generated through the service.

7. Documents the service produces

The service helps you produce contracts, invoices, pedigree sheets and health records from the information you enter. Those outputs are tools, not professional advice. In particular:

• contract templates and e-signature features are not legal advice, and we do not warrant that any contract is valid or enforceable in your jurisdiction;
• health, medication and vaccination records are not veterinary advice and are not a substitute for your veterinarian;
• the coefficient of inbreeding and any related figures are calculated from the pedigree you have entered. They are only as complete as that pedigree, and are provided for information rather than as a breeding recommendation.

Decisions about mating, health and placement remain yours.

8. Availability

We work to keep the service available and to protect your data, but we do not promise uninterrupted access. We may take the service down for maintenance, and we may change or discontinue features. Where a change materially reduces functionality you rely on, we will give reasonable notice.

9. Liability

To the fullest extent permitted by law, we are not liable for lost profits, lost breeding or sale opportunities, or indirect or consequential loss. Our total liability arising out of these terms in any twelve-month period is limited to the amount you paid us in that period. Nothing in these terms excludes liability that cannot lawfully be excluded.

Because your records matter, keep your own copies. The export tools exist for this purpose, and we recommend using them periodically.

10. Suspension and termination

You may close your account at any time. We may suspend or close an account that breaches these terms, that is used unlawfully, or that has an unpaid balance, and will normally warn you first where circumstances allow.

11. Changes to these terms

We may update these terms. If a change is material we will notify account owners by email before it takes effect. Continuing to use the service after that date means you accept the updated terms.

12. Governing law and contact

These terms are governed by the laws of Pakistan. Questions about them can go to support@puplitter.com.