Refund Policy

1. Digital service

Puplitter is a software service operated by Hafeez Baig, trading as Puplitter. We do not ship physical goods, so there are no products to return.

2. Our 14-day refund period

You may request a full refund within 14 calendar days of a Professional subscription payment or Founding Elite Lifetime payment. This 14-day period also applies to a monthly or yearly subscription renewal payment. Send the request before the 14-day period ends and identify the account email and payment you want refunded.

After 14 days, payments are generally non-refundable. We may still provide a full or partial refund where required by law, where a duplicate or unauthorised payment occurred, or where the paid service was not provided because of a fault on our side. This policy does not limit any mandatory consumer rights that apply where you live.

3. How to request a refund

Email support@puplitter.com from the address used for your Puplitter account. Include the account email, Creem order or invoice number if available, payment date and a short explanation. Never email us your full card number or security code. We respond to support and refund requests within three business days.

4. How refunds are paid

Creem acts as merchant of record and processes approved refunds to the original payment method. Although an approved refund is submitted promptly, it typically takes 5–10 business days to appear, depending on the payment method, bank and region. Paid access may end when a full refund is processed.

5. Subscription cancellation

You may cancel a Professional monthly or yearly subscription at any time from Puplitter's billing page using the Creem customer portal. Cancellation stops the next renewal. Unless a refund is approved, paid access continues until the end of the current paid billing period. Cancellation by itself does not refund a previous payment.

The Founding Elite Lifetime plan is a one-time purchase, so it has no recurring subscription to cancel. You may still request a refund for it under the 14-day rule above.

6. Account data after cancellation

Cancelling a paid subscription does not automatically delete your Puplitter account. Your account and records remain subject to the available plan limits and the retention terms in our Privacy Policy. You may contact us if you also want to close your account.