Privacy Policy

1. Two kinds of information

It helps to separate them. Your account information is data about you as our customer, and we decide how it is handled. Your kennel records are the dogs, litters, buyers, documents and finances you enter; you decide what goes in and how it is used, and we process it on your instructions in order to run the service.

2. What we collect

• Account details: your name, email address, optional contact phone, kennel profile and regional settings, password (hashed, never stored in readable form), and if you enable it, two-factor authentication settings.
• Kennel records you enter: dogs, pedigrees, litters, weights, health and vaccination history, medications, tasks and expenses.
• Details of people you deal with: names, email addresses, phone numbers and notes for buyers, waitlist applicants, co-owners and veterinary contacts.
• Documents and files you upload, such as registration papers, health certificates and contracts.
• Billing information: your plan, subscription status and invoice history. Card details are entered directly in Creem's secure checkout and never reach our servers.
• Technical, security and optional analytics data: IP address, browser type, sign-in attempts and a record of significant changes to records, used to keep accounts secure and to investigate problems. If you allow analytics, Google Analytics also measures visits to public pages; private kennel, buyer, contract and administration pages are excluded.

3. Why we use it

To provide the service and keep your records available to you; to authenticate you and protect accounts against unauthorised access; to take payment and manage subscriptions; to send transactional email such as verification, password resets, invitations and contract notifications; to support you when you ask for help; and to diagnose faults and improve reliability; and, only if you allow analytics, to understand how public pages and sign-up journeys are used.

We do not sell your information, we do not use your kennel records to train machine learning models, and we do not send marketing email to the buyers or applicants stored in your account.

4. Who else processes it

We use a small number of providers to run the service. Each is contractually limited to processing data on our behalf.

• Amazon Web Services (S3) — Stores uploaded documents and files. Processing may occur in the configured AWS service region.
• Creem (Armitage Labs OÜ) — Acts as merchant of record and processes paid-plan checkout, payments, invoices, taxes and refunds. Card details never reach our servers. Processing may occur in Estonia and Creem's service regions.
• Brevo — Delivers transactional email such as verification, password reset and contract notifications. Processing may occur in the European Union and other Brevo service regions.
• Google — Provides optional account sign-in and, only after visitor consent, measures use of public website pages through Google Analytics. Processing may occur in Google's service regions.

We may also disclose information where we are legally required to, or to protect the rights and safety of our users. If the business is ever sold or reorganised, your information may transfer as part of it, and we will tell you first.

5. Payments

Creem (Armitage Labs OÜ) acts as merchant of record for paid-plan purchases and handles checkout, payment processing, invoicing, applicable indirect taxes and refunds. We store the Creem customer, order and subscription identifiers we need to activate and manage your plan, together with plan and billing-status records. We never see or store full card numbers.

6. Security

Data is transmitted over encrypted connections. Passwords are hashed with Argon2id. Uploaded files are scanned for malware before they are made available, and are stored in access-controlled storage rather than served publicly. Significant changes to records are written to an audit log. Access within your account is governed by the roles you assign to team members. No system is perfectly secure, so please use a strong, unique password and enable two-factor authentication.

7. Cookies and local storage

We set a session cookie so you stay signed in; it is strictly necessary for the service to work. Your light or dark theme preference is stored in your browser. If Google Analytics is configured, it remains off until you choose “Allow analytics”. Analytics is limited to public pages, query strings are not sent, advertising storage is disabled, and your choice is saved in your browser. We do not use analytics for advertising or send kennel records to Google.

8. How long we keep it

We keep your records for as long as your account is open. If you close your account, we delete or anonymise your records within 90 days, except where we must keep something longer to meet a legal or accounting obligation, such as invoice and payment records. Security logs are kept for a limited period and then removed. You can export your data at any time before closing your account.

9. Your rights

Depending on where you live, you may have the right to see the information we hold about you, correct it, delete it, receive a copy in a portable format, object to certain processing, or complain to a data protection authority. To exercise any of these, contact us at support@puplitter.com. If your request concerns records held inside a breeder account, we will pass it to the account owner, since they decide what is stored there.

10. Children

The service is intended for business use and is not directed at children under 16, and we do not knowingly collect their information.

11. International transfers

Some providers process information outside Pakistan or the country where you live. Their processing locations are described above. Where required, we and our providers rely on appropriate safeguards for international transfers.

12. Changes and contact

We will post any update to this policy on this page and change the date above. If a change is material we will notify account owners by email. This policy is issued by Hafeez Baig, trading as Puplitter, at Mohallah Charanda, Tehkal Payan, Peshawar, Khyber Pakhtunkhwa, Pakistan. For privacy questions, contact support@puplitter.com.